Privacy Policy

Effective Date: [January 1st 2025]

Last Updated: [January 1st 2025]

Solutions Auditives Annik Hearing Solutions (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment online, or receive audiology services at our clinic.

1. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Information”). This includes:

• Online Booking & Inquiry Data: Name, email address, phone number, preferred appointment times, and any notes submitted via our online scheduling form.

• Health & Clinical Data (In-Clinic): Medical history, hearing test/audiogram results, insurance details, treatment records, and hearing aid purchase or prescription history.

• Technical & Usage Data: IP address, browser type, operating system, pages viewed, and site navigation patterns collected automatically via cookies and web analytics tools.

2. How We Use Your Information

We use your information solely to provide high-quality care and maintain clinic operations, including:

• Scheduling, managing, and sending reminders for your appointments via email or SMS.

• Conducting audiometric assessments, fitting hearing aids, and providing follow-up care.

• Processing payments, insurance claims, and billing.

• Operating, maintaining, and improving our website and customer service.

• Complying with legal, regulatory, and professional healthcare obligations.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal or health information to third parties. We may share information only in the following necessary circumstances:

• Service Providers: Third-party vendor platforms that help us operate our business (e.g., secure electronic health record [EHR] systems, online scheduling software, and payment processors). These providers are contractually bound to protect your data.

• Healthcare & Insurance Partners: Insurance companies or referring medical professionals involved in your care, strictly with your authorization.

• Legal Requirements: When required by law, subpoena, or regulatory bodies to comply with health privacy standards or legal processes.

4. Data Security

We implement strict physical, administrative, and technical safeguards to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. Our website uses Secure Sockets Layer (SSL) encryption, and electronic health records are stored in compliance with applicable health data privacy laws.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tools to analyze traffic, improve site functionality, and optimize advertising campaigns. You can adjust your browser settings to refuse cookies, though some features of our website may not function properly as a result.

6. Your Rights and Choices

Depending on your location, you have the right to:

• Access, review, or obtain a copy of your personal health records.

• Request corrections to inaccurate or incomplete personal details.

• Opt out of receiving non-essential communications (such as marketing emails or text reminders).

To exercise any of these rights, please contact our privacy officer using the details below.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Solutions auditives Annik Hearing Solutions

Attn: Privacy Officer

738 Principale St, PO Box 58

Casselman, ON, K0A1M0

Email: info@hearingbetter.ca

Phone: 613-764-6211